Emergency/Crisis Services

  Call 1-877-382-1609

If you or a family member are experiencing a mental health or substance use crisis, the Emergency Services Program/Mobile Crisis Intervention (ESP/MCI) is available 24 hours a day, 7 days a week, 365 days a year. Anyone may contact ESP/MCI for assistance.

Call toll-free at 1-877-382-1609.

Call toll-free at 1-877-382-1609, anytime, day or night, and enter your zip code.  Have a pen or pencil and piece of paper handy. Once you enter your zip code, you will get the phone number of the closest Emergency Services Program/Mobile Crisis Intervention (ESP/MCI) that serves you.  

ESP/MCI services are available to people of all ages who are covered by MassHealth or Medicare. You can also get these services if you are uninsured. If you have a different health plan, you still may be able to get ESP/MCI services. You can call 1-877-382-1609 to learn more about this.

For more information: ESP Resource Guide in  English and  Spanish

Suicide Prevention Hotlines

National Suicide Prevention Lifeline - 1-800-273-8255

The National Suicide Prevention Lifeline is a network of local crisis centers that are available 24/7 to provide support for youth and adults who are in any kind of emotional crisis.

  • Spanish Language: 1-866-628-9454
  • Deaf and Hard of Hearing: 1-800-799-4889
  • Veterans: 1-800-273-8255
  • Disaster Distress: 1-800-985-5990

Anyone can also use their online chat feature

Samaritans Statewide Helpline - 1-877-870-4673

The Samaritans Statewide Helpline is available to anyone in Massachusetts who is need of emotional support. Anyone can call or text the helpline to receive help from specially trained volunteers.

The Trevor Project - 1-866-488-7386

The Trevor Project is a 24/7 crisis intervention and suicide prevention hotline for LGBTQ youth.

Youth can also text "Trevor" to 1-202-304-1200 for support, or use the online chat feature on the Trevor Project's website.

TrevorText is available Monday-Friday between 3PM to10PM. TrevorChat is available seven days a week between 3PM to 10PM.

Other Hotlines

Child Abuse or Neglect - MA Department of Children & Families (DCF)

All reports of suspected child abuse or neglect must be phoned in to DCF. Please call immediately if you know of, or suspect, an incident of child abuse or neglect. During regular business hours (8:45AM to 5PM M-F) call the Department of Families and Children (DCF) area office that serves the city or town where the child lives.

Nights, weekends, and holidays dial the Child-at-Risk Hotline at (800) 792-5200.

Domestic or Dating Violence - SafeLink (Domestic or Dating Violence): 1-877-785-2020

SafeLink is for anyone (both English and Spanish language capacity) who is being affected by domestic violence or dating violence. There is also capacity for translation in over 130 languages.

Domestic or Dating Violence - LGBTQ - The Network/La Red: 1-800-832-1901

The Network/La Red is a 24/7 hotline that provides support, information, and safety planning to anyone in the LGBTQ community who is being abused, or has been abused, by a partner. Friends, family, and others who work on domestic violence issues in the LGBTQ community are all welcome to call the hotline.

Rape Crisis - MA Rape Crisis Centers

Click here to contact any of the Rape Crisis Centers across Massachusetts. These Rape Crisis Centers offer FREE services for adolescent and adult sexual assault survivors - and for people who care about survivors of all ages. Services include 24/7 hotlines for counseling, information and referral.

Runaway Youth - National Runaway Safeline: 1-800-786-2929

The National Runaway Safeline helps youth who have run away, are thinking about running away, or who already ran away but are ready to come home. Parents and guardians can also contact the hotline if they are worried about their child running away or if their child has already left home.

The hotline is available 24 hours a day, seven days a week. Youth, parents, and guardians can also use the online chat feature on the Runaway Safeline's website to ask for help and get support, or can send a text to 66008.

Transgender Hotline - Trans Lifeline: 1-877-565-8860

Trans Lifeline is a free crisis hotline staffed by transgender people for transgender people. The hotline operates every day from 10:00 AM

Crisis Text Line

Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24/7 support and information via a medium people already use and trust: text. Text HOME to 741741 from anywhere in the United States, anytime, about any type of crisis. A live, trained Crisis Counselor receives the text and responds, all from our secure online platform.