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Emergency/Crisis Services

Call 1 (877) 382-1609
Available 24 hours a day, 7 days a week, 365 days a year

If you, a friend, or a loved one is experiencing a mental health or substance use crisis, the Emergency Services Program/Mobile Crisis Intervention (ESP/MCI) program is available 24 hours a day, 7 days a week, 365 days a year. Anyone may call for assistance. Call toll-free at 1 (877) 382-1609.

For more information:

  • Video explaining the benefits of ESP/MCI
  • Brochures about the ESP/MCI program in English and Spanish

Life-Threatening Emergencies

Call 911 if you, a friend, or a loved one are at immediate risk for life-threatening harm to self or another person. Tell the operator there is a behavioral health emergency with immediate danger to the person involved. Request an ambulance transport to a local Emergency Room where you or a loved one may be evaluated by a trained behavioral health professional.

Hotlines

The National Suicide Prevention Lifeline is available 24/7, is free and confidential, and supports youth and adults who are in any kind of emotional crisis. Call 1-800-273-8255 to connect with the Lifeline. They also have an online chat feature that is available 24/7.
• En Español: 1-888-628-9454
• Individuals who are Deaf or Hard of Hearing: For TTY users, use your preferred relay service or dial 711 then 1-800-273-8255.
Veterans Crisis Line: call 1-800-273-8255 and press 1, text 838255, or chat online
• Disaster Distress Helpline: 1-800-985-5990

The Samaritans Statewide Helpline is available 24/7 to anyone in Massachusetts who is need of emotional support. Anyone can call or text the helpline to receive help from specially trained volunteers. All services are free and confidential. Call or text 877-870-4673 (HOPE).

The Trevor Project is a 24/7 crisis intervention and suicide prevention hotline for LGBTQ youth. Youth can call 1-866-488-7386, text START to 678-678, or use the online TrevorChat feature on the Trevor Project's website for support.

The Crisis Text Line serves anyone, in any type of crisis, and provides access to free, 24/7 support and information via text. Text HOME to 741741 from anywhere in the United States, any time, about any type of crisis. A live, trained Crisis Counselor receives the text and will responds from a secure online platform.

Child Abuse or Neglect - MA Department of Children & Families (DCF)
All reports of suspected child abuse or neglect must be phoned in to DCF. Please call immediately if you know of, or suspect, an incident of child abuse or neglect. During regular business hours (8:45AM to 5PM M-F) call the Department of Families and Children (DCF) area office that serves the city or town where the child lives.

Nights, weekends, and holidays dial the Child-at-Risk Hotline at 1-800-792-5200.

Domestic or Dating Violence - SafeLink: 1-877-785-2020
SafeLink is for anyone who is being affected by domestic violence or dating violence. The line is available in English and Spanish and has translation capacity for over 130 languages.

Planning in Case of Emergency

National Alliance on Mental Illness (NAMI) Massachusetts has an excellent webpage to help you navigate a mental health crisis or support someone else who is experiencing a mental health crisis. Planning ahead can help ensure that preferences are honored during a crisis and may also help prevent you or your loved one from needing crisis-level services.

This guide prepared by the National Federal of Families for Children’s Mental Health helps families learn how to work effectively with police when youth are in mental health crisis.